CONTACT US

Would you like to learn more about Lashes and Beauty or one of our products? Please get in touch.

Shop 4, 19 tamamutu Street

SHIPPING AND DELIVERY

We currently only ship to New Zealand
Shipping Policy for New Zealand:
1. Shipping Zones: We offer shipping services to all regions in New Zealand.
2. Shipping Methods: We provide various shipping methods for your convenience, including standard shipping, express shipping, and same-day delivery in select areas.
3. Shipping Costs: Shipping costs will vary based on the shipping method chosen and the delivery location. The exact shipping charges will be displayed during the checkout process.
4. Processing Time: Orders are typically processed within 1-2 business days. Please note that processing times may be longer during peak seasons or holidays.
5. Delivery Time: Delivery times will depend on the chosen shipping method and the delivery location. Standard shipping usually takes 3-5 business days, while express shipping delivers within 1-2 business days. For rural areas, delivery may take additional time.
6. Tracking: Once your order is shipped, you will receive a tracking number via email to monitor your package's status.
7. Undeliverable Packages: In case of an incorrect address or the recipient being unavailable, we will attempt to contact you to resolve the issue. If the package is undeliverable, it will be returned to us, and additional shipping charges may apply for re-delivery.
8. Customs and Duties: International orders may be subject to customs duties and taxes. Any additional fees imposed by customs are the responsibility of the customer.
9. Order Changes and Cancellations: If you need to make changes to your order or cancel it, please contact our customer support team as soon as possible. Changes might not be possible once the order has been processed.
10. Returns and Refunds: For information on returns and refunds, please refer to our separate "Return Policy."
11. Lost or Damaged Packages: In the event of a lost or damaged package, please contact our customer support team, and we will work with the shipping carrier to resolve the issue.

12. Holidays and Weekends: Please note that our shipping carriers do not operate on public holidays and weekends, so delivery times may be affected during these periods.

13. Force Majeure: In the event of unforeseen circumstances, such as natural disasters or transportation disruptions, delivery times may be delayed. We will do our best to keep you informed of any such situations.
This Shipping Policy is effective as of 1st August and is subject to change without prior notice. For any questions or clarifications, please don't hesitate to contact our customer support team. Thank you for choosing us for your shipping needs in New Zealand!Shipping Policy for New Zealand:

Get in Touch

Return Policy:
We strive to provide the best products and services to our valued customers. If you are not entirely satisfied with your purchase from our lash and beauty supply online shop, we offer a hassle-free return policy to ensure your peace of mind.
1. Eligibility for Returns:- Products must be in their original condition and packaging.- Returns should be initiated within 30 days of the purchase date.
2. Non-Returnable Items:- Used or opened products.- Products without their original packaging.- Items damaged due to misuse or mishandling.
3. Return Process:To initiate a return, please follow these steps:a. Contact our customer support team within 30 days of purchase, providing your order details and reason for the return.b. Our team will guide you through the return process and provide a Return Authorization Number (RAN).c. Pack the item securely in its original packaging, including any accessories or documentation that came with it.d. Clearly label the package with the provided RAN.
4. Return Shipping:- Customers are responsible for the return shipping costs, except in cases of a defective or incorrect product sent by our company.- We recommend using a trackable shipping method to ensure safe delivery.
5. Refund Process:- Once we receive and inspect the returned item, we will process the refund within 5 business days.- Refunds will be issued in the original payment method used during the purchase.
6. Damaged or Defective Items:- In the unlikely event that you receive a damaged or defective product, please contact our customer support team immediately. We will arrange a replacement or issue a full refund, including return shipping costs.
7. Exchanges:- Unfortunately, we do not offer direct exchanges. If you wish to exchange a product, please follow the return process, and then place a new order for the desired item.
Please note that our return policy is subject to change. Any updates will be posted on our website.
For any further questions or assistance regarding returns, feel free to contact our customer support team at leahmlashesandbeauty@gmail.com. We value your satisfaction and will do our best to address any concerns you may have.

FAQS

Frequently Asked Questions (FAQ) - Lash and Beauty Supply Online Shop
1. What products do you offer for lash extensions and beauty treatments?We offer a comprehensive range of high-quality products, including lash extensions, adhesives, tools, accessories, and beauty treatment supplies from top brands trusted by qualified therapists.
2. Do you provide training or certification for lash extensions and beauty treatments?At the moment, we focus solely on supplying premium products to qualified therapists. However, we can recommend reputable training institutions for those seeking certification.
3. How do I place an order?Placing an order is simple! Just browse our website, add the desired products to your cart, and proceed to the checkout page. Follow the instructions to complete your purchase securely.
4. What payment methods do you accept?We accept major credit cards, debit cards, and PayPal for smooth and secure transactions.
5. What are your shipping options and delivery times?We offer various shipping options, including standard and express delivery. Delivery times vary depending on your location and the chosen shipping method. You can find more details during the checkout process.
6. Can I track my order?Yes, you will receive a tracking number once your order has been processed and shipped. You can use this number to track the status of your delivery.
7. What is your return policy?Our return policy allows eligible products to be returned within 30 days of purchase. Please refer to our dedicated Return Policy page for detailed information.
8. Do you ship internationally?Yes, we offer international shipping to many countries. During the checkout process, you can select your country for shipping options and costs.
9. How can I contact your customer support team?If you have any questions, concerns, or require assistance, you can reach our dedicated customer support team via email at leahmlashesandbeauty@gmail.com. We are here to help!
10. Do you offer wholesale or bulk purchase discounts?Please contact our customer support team to discuss bulk purchase options.
12. Can I subscribe to receive updates and exclusive offers?Absolutely! You can subscribe to our newsletter to receive updates on new product arrivals, special promotions, and exclusive offers.
If you have any other questions not covered here, feel free to contact us, and we'll be happy to assist you. Thank you for choosing our lash and beauty supply online shop!